SOULMATE

Some of our prints are created with a white border as part of the design and some aren't. If the main website image shows a white border around the print, your print will come with the border.

Orders to the UK will be shipped via Royal Mail and/or FedEx depending on the size of your parcel. We use an express tracked service and orders will arrive within 48 hours of being shipped. Our delivery schedule is 2-5 working days for all orders, once shipped your order will be scheduled for delivery the following working day. 

UK Mainland:

Orders up to £59.99: STANDARD UK FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £4.95

(2-5 WORKING DAYS)

Orders over £60.00: STANDARD UK FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £5.95

(2-5 WORKING DAYS)

Orders over £100.00: STANDARD UK FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £6.95

(2-5 WORKING DAYS)

Canvas products: UK FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £8.95

(2-5 WORKING DAYS)

Northern Ireland, Guernsey, Isle of Man and Jersey:

Shipping to Northern Ireland, Guernsey, Isle of Man and Jersey will be shipped using an express service from FedEx. Our delivery schedule is 2-5 working days for all orders, once shipped your order will be scheduled for delivery the following working day.

STANDARD FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £5.95

(2-5 WORKING DAYS)

Canvas products: UK FULLY TRACKED WITH FREE TEXT/EMAIL DELIVERY UPDATES - £19.95

(2-5 WORKING DAYS)

Outside of the UK:

We currently ship our wall art prints outside of the UK, due to courier restraints and the fragile nature of our frames and canvases these items are not available for international shipping.

International Shipping starts at £25 and you will receive a tracking reference for your order. Please be mindful that you are responsible for any extra costs incurred and the shipping fee does not include any taxes or duties for importing your order.

If you are outside the UK and need help to place an order, please contact our Customer Services team with the details of your order and your shipping address and they will provide you with a quote - customer.services@thehouseoutfit.com

*** Any free shipping we do offer at any time is for standard shipping rate only unless otherwise stated. 

Our International shipping times are in line with courier standards, unfortunately we have no control should any delays occur in your delivery due to customs.

Delivery times are estimated, please note all tracked shipping services are estimated using FedEx times. All orders have tracked delivery available, so you can follow the delivery via your shipping email and tracking link.

If you would like to request a guaranteed next day delivery please contact us on customer.services@thehouseoutfit.com and the team will accommodate your request where possible. Due to their handmade nature or being made to order, some items cannot be fulfilled for next day delivery - please contact us and we'll do all we can to assist. 

Thank you!

 How long do I get to return?   


Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we are unable to issue you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

Customised prints and personalised prints are not eligible for a refund.

If you believe your item to be faulty please let us know within 14 days so that we can do our best to rectify the issue for you.  

 How do I return? 

To complete your return please email us at customer.services@thehouseoutfit.com and send your parcel, with your the completed returns form to the address provided.

For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund. 


Please do not send your purchase back to the manufacturer.

  How long until I get my money back?  

Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 working days.

  I haven't received my refund?  

 If you haven’t yet received your refund, please first contact your bank. There is often some processing time before a refund is posted.

If you have still not received your refund, please contact us at customer.services@thehouseoutfit.com.

  Can I return sale items?  

Only full priced items may be refunded, unfortunately sale items cannot be refunded.


  Can I exchange?  

If you wish to exchange something, please send us an email at customer.services@thehouseoutfit.com and complete the returns form included in your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  Shipping costs?   

Please note it is the buyers responsibly to pay shipping costs for returning items. Shipping costs are non-refundable.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and unfortunately we cant process a refund unless we have received the parcel.

*please ensure when returning fragile items in particular that they are sufficiently wrapped and protected. Unfortunately we can not refund the cost price for any items that are returned to us damaged. Thank you :)
 

Not answered your question?

Please drop us an email to customer.services@thehouseoutfit.com and we will be happy to help :)